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Zen Internet Limited Sandbrook Park, Sandbrook Way, Rochdale OL11 1RY. Tel: 0845 058 9000 Fax: 0845 058 9005 Email: sales@zen.co.uk Web: www.zen.co.uk Registered in England and Wales Company No. 03101568 ©Zen Internet Limited 2012. This email has been sent to you because you have either expressed an interest in receiving articles and advice from Zen Internet, or because you are an existing customer. If you are unsure as to how you found your way onto this mailing list and you would rather not receive this E-Newsletter in the future, please unsubscribe here and you will be immediately removed from future communications. | |||||||||||||||||||||||||||||||||||||||
Have you contacted our Support department in the last three months? If so then please complete our survey to help us look at ways in which we can ensure we're delivering the best customer experience possible.
Today we have launched our Corporate Social Responsibility (CSR) performance report for 2011, describing how we consciously integrate environmental and social concerns into our daily business operations.
We are pleased to announce we are increasing the number of inclusive anytime minutes on Business Talk Plus from 500 to 1000 from 1st February 2012.
Times are tough. Costs are rising and we all have to make difficult decisions about where to spend and where to save. Unsurprisingly, then, the latest wave of cheap broadband deals seems incredibly attractive. With introductory offers creeping under £5 per month, or bundles with broadband, phone and even TV services for under £20, it only makes sense to take advantage.
At Zen we have always aimed to be open and honest in the promotion of our services and are fully committed to Ofcom's Voluntary Code of Practice. This is why one of the first things we do in our broadband sales process is confirm to customers the actual expected speed of their connection. We operate in a highly competitive market that has become dominated by glitzy marketing from larger ISPs, who collectively spend several hundred million pounds on marketing. With this comes the potential risk of confusing or misleading customers, which is why we are very supportive of new proposals from the Advertising Standards Agency (ASA) that aim to provide clearer broadband advertising for ISPs. 
